Dear retailers,
First of all, we would like to thank you very much for the great feedback over the past year. We are very pleased that our B2B shop, which was introduced in August 2023, has been so positively received by you. Due to the fact that the B2B shop was previously integrated into our end customer online shop, problems occasionally arose. Your feedback inspired us to outsource the B2B shop to its own site and develop it further. As usual, no payments can be processed via the shop. Your agreed payment terms still apply.
We have taken the opportunity to add numerous new functions that make the B2B shop a comprehensive albert L. (dot) platform for orders. In addition to the usual order placement, you will now find a download center for advertising materials and product photos, a separate news section for specialist retailers and the contact details of your regional contacts.
We have also improved and expanded existing functions. The well-known "quick order form" is still accessible via your customer account. In addition, we have integrated a "quick order form" for the individual colors for each product. This allows you to select all the colors you need directly from a list without having to click on each color individually.
Another important point that many of you mentioned was the availability of stock. Previously, sold-out products could not be ordered, which was particularly problematic for orders that could not be delivered immediately. From now on, you can basically order all products, regardless of their stock status. Availability is shown in the shop both as a number of items and by a traffic light system: green means "available", orange means "short stock but still available", and red means "sold out".
If there are sold out items in your shopping cart, a selection window will now appear in which you can indicate whether you would like a complete delivery or a partial delivery. If you want a complete delivery, we will wait until all items are available, while if you want a partial delivery, the items that are available will be shipped immediately and the remaining items will be delivered as soon as they are back in stock.
During checkout, you now also have the option of viewing the expected delivery date for unavailable goods. You can also add an order comment as usual and now also enter your own order number for your order.
We are constantly working to improve ourselves and hope that our platform will meet your needs.